Goto www.my-waterbed-shop.com for a more complete selection of waterbeds and waterbed parts. www.mywaterbedshop.com and Express Waterbeds is committed to providing you with the best online shopping experience possible. As a leader in the industry, we take pride in offering the best quality products on the market today at prices that are very competitive. We are proud to have been recognized as a "5 Star" merchant through Yahoo! Shopping. Only merchants that offer the highest degree of customer satisfaction are awarded with the 5 Star rating. Please don't hesitate to contact us if you have any questions. Toll free - 1-800-630-5889 Via fax - 1-631-665-3663 info@expresswaterbeds.com Shipping Information ---------------------- All prices are in U.S funds. Shipping within the continental United States is free. Orders are usually shipped the very next business day. Replacement parts are shipped via ground and usually take 3 to 5 business days from the shipping date. Express delivery is available for an extra fee that is calculated during the checkout process. Express delivery usually takes 1-3 business days from the shipping date. Express shipping rates are based on the order amount and are as follows: $0 - $20 = $6.50 $21 - $80 = $9.50 $81 - $110 = $15.00 $111 - $220 = $22.00 $221 - and up $35.00 Complete beds are usually delivered within 1 week from date of shipping. International customers should email customer service for a shipping quote. Please note that our free shipping option may not apply to areas that require special handling. You will be notified before we ship your bed if any shipping surcharges will apply. Return Policy -------------- Express Waterbeds is committed to providing you with the best possible products available on the market today, however, if a problem should arise, we are happy to offer a 20 day exchange/ return policy. Returns will not be accepted without a return authorization number.Waterbed Heaters, waterbed sheets, and all accesories are exchange only. If you wish to return an item, contact us with the following information: 1) Your original invoice number. 2) The reason for the return. After we receive this information, we will issue you a return authorization number and information on how to ship the order back to us . Please note that returns are subject to a 15% restocking fee plus initial shipping charges. Returns must be sent freight prepaid. Any returns sent back to us without a return authorization number, or sent to us collect, will be refused and sent back at the customers expense. Returned products must be in original packaging, and can not be used in any way. We will provide you with return address.